Who is Flowpay?

Flowpay is a Czech company that helps small and medium-sized businesses grow by providing short- and medium-term financing of up to 40.000 EUR. The big advantages? Speed, simplicity, and transparency. The whole process—application, verification, and approval—is handled online, and you can do it all in just a few clicks.

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What’s the relationship between the partner platform and Flowpay?

Flowpay has partnered with the platform to offer short- and medium-term financing to the platform's clients. Flowpay only uses the information you’ve provided and authorized, and we don’t interfere with the platform’s normal processes.

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How do I apply for financing?

First, sign up for our myFlowpay app and connect the platform you use (whether it's a POS or eCommerce platform). Then, simply fill out a quick financing application. We’ll walk you through the whole process, and you can complete everything online in just a few minutes. If you're using Shoptet, you can apply directly through the Shoptet Boost administration.

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What can I use the funds for?

That’s totally up to you! You can invest in advertising, stock up on inventory, or expand your space. We trust you know best how this financing will help grow your business.

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What data does Flowpay collect about me?

To tailor financing to your business needs, we need to understand how your business is doing. We only use publicly available information and data you provide directly to us. Your personal information is never shared with third parties and is used solely to prepare a financing offer and assess your ability to repay.

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Do I need any documents or verification to apply for financing?

If you're using one of our partner platforms (see the list), you'll need to upload two forms of ID for verification. One must be a government-issued ID, like a passport or residence permit, and the other can be a driver’s license, passport, or even a health insurance card (contact us if using the health card option). We only accept original documents, and you won’t be able to continue the application without them.

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Who do I contact if I have questions about financing?

If you have any questions or feedback, feel free to reach out to us at support@flowpay.io or give us a call at +420 226 400 049. We’re happy to help!

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What are the terms of the financing (maximum amount, length, repayment terms, interest, etc.)?

We offer financing options for 1, 3, 6, or 12 months. The specific terms are customized to fit your business needs. You can easily view them through our online calculator after registration.

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How will I repay the financing?

Repayment terms depend on the financing duration:
For 1 and 3 months: You’ll pay only a monthly fee during the term, and the principal is due at the end. You also have the option to defer the principal payment by one month.
For 6 and 12 months: Payments are spread out in regular monthly installments. You can defer the principal payment for 1 or 2 months, either at the start or during the financing term.
You can view your full repayment plan in our calculator, the Financing Agreement, and within the myFlowpay app.

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How much does the financing cost? What will I pay? (Interest rate, APR?)

You pay a fixed monthly fee for the financing, which includes the option to defer the principal payment. Fees are individually determined based on your business analysis and the financing terms.

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What is a principal payment deferral, and how does it work?

If you activate the deferral, you’ll pay only the monthly fee and an agreed deferral fee. Once these are paid, the principal repayment is delayed by one month. You can request a deferral when applying for financing or anytime during the term, but no later than three days before the final due date. To defer a payment during the term, just send a request by email or phone, and we’ll send you the fee details and payment info.

For 1 and 3-month financing, you can defer by one month.
For 6 and 12-month financing, you can request a principal deferral up to two times.

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Can I repay the financing early?

Yes, early repayment is possible! Just contact us at support@flowpay.io to discuss the next steps.

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What are the terms for early repayment?

You can repay your financing at any time, and part of the fees may be waived. You’ll need to pay the full monthly fee up to the nearest due date, and we’ll forgive 50% of the monthly fees for the remaining payments. For more details, contact us at support@flowpay.io.

I’m having trouble making payments. What should I do? We understand that things can happen. One option is deferring the principal payment. If you’re facing repayment difficulties, reach out to us at support@flowpay.io as soon as possible. We’ll work together to find a solution. The sooner you contact us, the better.

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Is collateral required for the financing?

Company directors guarantee the financing. The Financing Agreement includes a personal guarantee that they will cover all obligations related to the financing.

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Can I have more than one financing at a time?

Yes, you can have multiple financings at once! The additional financing will depend on your credit limit, and the total amount cannot exceed 40.000 EUR.

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How does Flowpay determine if I qualify for financing?

We use advanced machine learning to analyze key aspects of your business, such as projected revenue and financial stability. Based on this analysis, we create a personalized financing offer that’s tailored to your specific needs.

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Why do you need access to my platform (like Shoptet, Shopify, or POS systems like Dotykačka or Storyous)?

We analyze transactional data from your platform to assess your creditworthiness and provide a financing offer. By reviewing this data, we get a clear picture of how your business is performing, allowing us to create a customized offer just for you.

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Why do you need access to my bank statements?

What happens if I refuse?We only use your bank statement to evaluate your loan application and ability to repay. Without this information, unfortunately, we won’t be able to provide financing

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What is PSD2?

PSD2 (Payment Services Directive) is an EU regulation for online payment services. It allows us to verify and approve financing fully online, eliminating the need for paper statements. Learn more here.

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How does bank account connection through PSD2 work? Is it safe?

You’ll first give consent via GoCardless, then be redirected to log into your bank. Don’t worry, the connection is fully secure and handled directly by your bank. We only gain read-only access to your statements—no payments or transfers can be made. Find a step-by-step guide here.

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Who is GoCardless?

GoCardless is a top provider of secure, online bank statement access. By using this licensed company, there’s no need for paper statements, making the loan approval process quick and easy. Rest assured, it’s completely safe—GoCardless only provides us with view access, with no ability to make transfers or changes to your account.

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What happens after I connect my bank account through PSD2?

We’ll have access to your current and historical bank statements for six months. All data is used solely for evaluating your loan and repayment ability. If financing is approved, it’s important to keep the connection active.

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What is AML identification?

AML (Anti-Money Laundering) identification is a legal requirement that helps prevent money laundering and terrorist financing.

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I didn’t finish my loan application. How can I complete it?

No worries! You can pick up right where you left off anytime in myFlowpay (or at the partner platform interface). If you have any questions, feel free to reach out to us at support@flowpay.io.

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I used the online calculator, but the fee in the final offer is different. Why?
Our online calculator provides an estimate, but the final offer is based on the data you provide about your business. So, the final fee and maximum loan amount may differ.

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Can I apply for financing more than once?

Yes, you can apply for financing as many times as needed! If you already have a previous offer, feel free to submit a new request. If you don’t have a current offer and need more financing, contact us—we’ll help you find the right solution.

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My application was declined. Why? What should I do?

Our evaluation process carefully analyzes several factors, including your business performance, credit history, and the current economic landscape. In this case, our system has recommended not to approve financing at this time for your protection as well as ours. We suggest waiting for future opportunities and trying again later.

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Can I apply again if my financing request was declined?

Yes, you can reapply, but we recommend waiting at least three months before doing so.

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I’m having trouble registering. What should I do?

If you’re having trouble registering, you might already have an account under the same or a different email address. Try logging in instead. If you’re a Shoptet customer, log directly into your Shoptet admin panel and check the Shoptet Boost section for our offer. Still having trouble? Contact us at support@flowpay.io or give us a call.

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What if I can’t log in?

If you’ve registered before, make sure you’re using the same email. If you forgot your password, click on “Forgotten Password” and follow the steps to reset it. If that doesn’t work, contact us at support@flowpay.io, and we’ll help you out.

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I’ve registered, but I’m not sure what to do next to get a financing offer.

To get your personalized financing offer, we need to understand how your business is doing. After registering, you’ll need to provide more information. Select one or more of the platforms you use and connect them. If you don’t use any platform, email us at support@flowpay.io and include two financial statements along with other relevant business info. The more details we have, the better we can tailor your offer.

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I don’t use or know any of the partner platforms. Can I still get financing?

Yes, we can create an offer based on alternative data. Please provide as much info as possible, like your business sector, revenue streams, and monthly turnover, along with your financing needs. You’ll also need to submit financial statements for the last two years or accounting journals for the last six months.

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I’m not sure how to connect my platform.

It’s easy! Log into myFlowpay and go to the integration tab. You’ll find step-by-step instructions to guide you. If you need further assistance, don’t hesitate to reach out—we’re happy to help.

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Even after checking the instructions, I still can’t connect my platform.

If you’re still having trouble, let us know which platform you’re using, and we’ll walk you through the process step by step.